Frequently Asked Questions
Everything you need to know about ordering from Senaison.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes — shipping is free on all orders, no minimum required.
What is your return policy?
If you're not completely satisfied, you can return items within 30 days of delivery for a full refund. Items must be unused and in original packaging. See our full Refund Policy.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime by contacting us.
How do I contact support?
Our team is available 7 days a week. You can start a chat on our site or email us at shopiefiey@gmail.com.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and any applicable duties vary by destination.
Are your products safe to use?
All our products are sourced from trusted suppliers. Please review each product's description for usage and care instructions. If you have any concerns, reach out and we'll be happy to help.